Samsung officially discontinues the Galaxy Note7

11:10:00 PM dickwyn 0 Comments

After two months in the market, today Samsung is officially discontinuing the Galaxy Note7 due to the battery issues that having been causing dozens of explosions. The Galaxy Note7 was originally unveiled back in August and while Samsung Malaysia didn't formerly launch the Note7 in Malaysia, they did sell a limited amount of units to Malaysian consumers.

Read more: My experience with the Samsung Galaxy Note7

Initially, Samsung tried to remedy the situation by switching battery suppliers and recalling all original Note7's sold and replacing them with 'safe' units. But that clearly did not help the situation as last week, reports started surfacing that some replacement Note7 units are still exploding despite Samsung and CPSC affirming that the new units are safe to use.

Similar to other markets that have seen the launch of the Galaxy Note7, Samsung Malaysia is recommending that Galaxy Note7 users power down their Note7's and head over to a Samsung Store for an exchange with the Galaxy S7 edge or a full refund.

Official statement from Samsung Malaysia

SAMSUNG GALAXY NOTE7 PRE-ORDER OWNERS TO GET FULL REFUND OR EXCHANGE TO ANOTHER SAMSUNG DEVICE

With the recent reported cases involving the Samsung Galaxy Note7, Samsung Malaysia Electronics (SME) Sdn Bhd urges all pre-order owners of Samsung Galaxy Note7 to power off their devices immediately. Pursuant thereto, the option of refund or exchange to the Samsung Galaxy S7edge will be made available for the pre-order owners provided that they return their current Samsung Galaxy Note7 accordingly.

The preorder owners will expect to be contacted from 13th October 2016 onwards by Samsung Customer Service, related mobile network operators or participating retail
partners respectively on the details of the refund or exchange program.

For further inquiries, kindly contact Samsung Malaysia Careline at 1-800-88-7799. We apologise for any inconveniences caused.

ORIGINAL SOURCE: SAMSUNG